Human Expectations Essay - 621 words

Human Expectations The functional model of actions committed by human services workers extends far beyond usual patterns embedded within categories of humanism and contemporary managerial theories. Practically, scholars agree that actions of the personnel are affected with various factors, in particular organizational technology, task structures, and knowledge how the process of service delivery is connected to desired organizational outputs (Perrow). From the critical point of view, some scholars have argued that mental health clinics, child care centers, welfare-to-work agencies, and other human service organizations employ technologies that are inherently indeterminate and ambiguous (Weaver, 107). Primarily, treatment methods often are not based on scientific understandings of the presenting problem. In contemporary context, the dilemma is partially caused with a limited research to assist in the development of treatment options. Moreover, human service organizations may be likely to adopt technologies that mimic those used by similar organizations in their environment rather than those based on scientific knowledge (DiMaggio, 263). Practically, in such organizations, human beings are the actual raw material that must be utilized.


Because people have distinct attitudes, motivations, and goals, they rarely passively accept the imposition of an organizations treatment protocol. Instead, the science, logic and technology often must be negotiated through day-to-day interactions between frontline workers and clients. Often, organizational staff and clients experience conflicting goals, unequal knowledge, and contested control. The critical moment of the problem is that human services workers are responsible to imply that all the parties of the process are mutually dependent on each other. Thus, staff depends on clients to focus their work efforts, to provide feedback about their practice techniques, to respond to offered treatments. Simultaneously, clients depend on staff to provide the services that they are seeking. Abstracting from traditional assumptions about people and narrowing the role humans play to raw materials, human services personnel is ...................................................................................................................................................................................................................................................................................................................................................................

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Essay Tags: human services, organization's, mental health, organizational, care center

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